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Would you like to share a smile?
How is our Customer Service?

At James Square, we strive to provide good Customer Service to our resident, their families and friends, and each other. We wish to encourage and thank our staff when they go over and above to provide good Customer Service to our residents. We are interested in our guest's feedback.

If you have observed a specific activity of a staff member, doing something special? That made you smile? Performing a kind act? Or going out of their way to do something special? We want to hear about it! Let us know who at James Square has shown especially kind, compassionate, or caring acts of kindness. Please share your observations and we'll congratulate the staff member or team for providing great customer service experiences.

Please take a few minutes to fill out the attached:

Who would you like to nominate to be congratulated for good customer service (name of employee)
Date or approximate date that you saw the employee do this?
Please describe the "act of kindness" or "good customer service that you saw the employee performing? (please be specific with what exactly happened, what you witnessed, where the employee was, who was around, what action did they do that was especially kind, or compassionate, or caring?)
Your name:
How are you connected to James Square?:
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